The Costa Rican General Directorate of Civil Aviation, responsible for overseeing the country’s air transport system, prioritized the adoption of multifactor authentication (MFA) following cyberattacks that exposed user vulnerabilities. Managing a wide network—including airports, data centers, and external links—prompted the need for strong, user-friendly security. With limited IT resources, the agency deployed 700 AuthPoint licenses and 500 tokens to 800 users, emphasizing user experience to ensure high adoption. The integration with WatchGuard tools streamlined operations and improved monitoring. The initiative also helped reshape the organization’s security culture, particularly benefiting remote staff and boosting overall cybersecurity.

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