The client needed a mature partner with extensive experience in customer and loyalty management, and a custom CRM solution
The client needed a mature partner with extensive experience in customer and loyalty management, and a custom CRM solution
2 PagesWORKING TOGETHER TO MAKE IT BETTER. One of the largest domestic airlines—serving more than one million customers annually—was known for delivering exceptional customer support to its passengers, including a priority support program for its valued frequent flyer members. © 2019 Alorica Inc. All rights reserved. THE CHALLENGE • The client needed a mature partner with extensive experience in customer and loyalty management, and a custom CRM solution to assist in increasing first-call resolution rates. • It was necessary that the program meet a variety of client expectations and standards, including strict compliance with general and corporate policies, rigorous security standards to protect customer data, and a comprehensive agent training program that encompassed instruction a
