Two years ago, The City of Houston (COH) developed one of the most advanced, integrated, best communicated talent management systems initiatives in the industry. In fact, the City of Houston was one of the first government agencies to develop a broadbased talent management program, for its 22,000 employees, using one of the most advanced talent management systems in the country. THE CHALLENGES The challenge City of Houston faced was a complex array of talent-related processes across 22 diverse city departments, combined with inconsistent, often ineffective, communication between managers and their team members. In addition, COH was experiencing an accelerating wave of retirements in the middle management ranks, with as much as 30 percent of the staff in certain departments reachi

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