THE CHAT SHOP The Chat Shop increases sales and delivers 98% customer satisfaction with LiveChat Challenge: Providing the right solution in the shortest time possible. Solution: Implementation of LiveChat, monitoring conversions and customer satisfaction. Results: 5 times higher conversion rate, 50% more leads, 98% customer satisfaction rate. Working in the support service industry is challenging for one main reason: you work with customers from many industries and there is no universal solution that will work for them all. Every customer has different goals andproblems, so it’s crucial to provide the right solution in the shortest time possible. This is exactly why The Chat Shop decided to base their business on LiveChat. Thanks to this move, the company started to provide swift responses

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