1 Future. Ready. SM Case Study Among electric utilities, cash flow is an increasingly common problem. Energy consumers are struggling to cover their service deposits and keep up with monthly bills. As a result, utilities are facing more and more bad debt. It’s a situation neither side feels good about. But a new breed of web-enabled prepayment programs are delivering some much-needed relief. “While our customers get the benefit of not paying disconnect/reconnect or deposit fees, the cooperative gets the benefit of not having high write-offs,” said Angela Hare, Director of Information Systems of Central Electric Membership Corporation (CEMC) in North Carolina. “It’s been a win-win all around.” The Power Behind Prepayment Of course, the success of a prepayment program depends

Join for free to read