Case Study T esco Bank Technology Provides the Platform for Retail Bank to Reach Lofty Goals When a multinational retailer set out to create a full- fledged retail bank, it wanted to earn the loyalty of its customers with simple, transparent products that reward loyalty. It needed a technology partner that could help fulfill that vision, and Fiserv was the answer. Tesco Bank began as a 50/50 joint venture with Royal Bank of Scotland (RBS) in 1997. Tesco, a powerful multinational grocery and general merchandise retailer headquartered in England, wanted to provide its customers transparent, simple and cost-effective banking services, as well as loyalty incentives. Through the joint venture, RBS provided the account processing platforms, IT and supporting systems. In 2008, Tesc

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