per client and pipeline as well as the department’s performance. Telia was interested in Capgemini’s and salesforce.com’s solution to introduce a CRM system in a short period of time. Time-to-market was critical because a system was needed immediately in order to solve challenges. The Solution In order to acquire a well-tested and solid solution, which has documented its worth and which can be quickly implemented, Capgemini suggested the

Join for free to read