Case Study Customer profile The Borough of Telford & Wrekin is a unitary authority with full responsibility for all local government services in the area, including education, social services and libraries. The authority took on these responsibilities in 1998 and full borough status was granted in 2002. Its focus is on ‘building a successful,prosperous and healthy community which offers a good quality of life for all the people of Telford & Wrekin’. With over 5,300 employees, Telford & Wrekin serves a population of close to 160,000 and manages an annual budget of more than £125 million. This puts the investment in this education PFI project of £70 million into context, demonstrating what a major initiative this is for the Borough. Project overview The Hadley Learning Com

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