Case Study Customer profile The Department for Work and Pensions (DWP) leads the Government’s response to some of the biggest issues facing the country – welfare and pension reform – and is a key player in tackling child poverty. It is the biggest public service delivery department in the UK and serves more than 20 million customers. The DWP is a Central Purchasing Body and, as such, this Services Framework Agreement is also accessible to other government departments undertaking social and economic research, specifically Her Majesty’s Revenue & Customs (HMRC) research on taxation issues. The HMRC committed to making use of this framework to replace its existing Analysis & Research Framework. HMRC is a Government Department that was created in April 2005, bringing t

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