0 CASE STUDY: TELFORD & WREKIN COUNCIL Text messaging is an important communications resource for Telford & Wrekin Council Stakeholder is one of those words that would have to be invented if it did not already exist. Without any notions of ownership or relationship or control, it is a catch-all term which describes the whole ‘community’ within and around an organisation. For a local authority, that stakeholder community is diverse; from its elect

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