Like all healthcare providers across the country, Dawn Theodore faced a once-in-a-lifetime challenge in the worldwide COVID-19 pandemic: how to provide patients with access to care when they couldn’t meet her in person. “People were stuck at home,” she said, “unable to travel or meet in person. Even before the pandemic, some of my patients had trouble driving long distances and finding parking near my office. With social distancing and shelter-in-place orders, it felt like an impossible situation.” Using legacy video conferencing software helped her see her patients when they could not come to her office, but it left a lot to be desired.

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