A major North American telecom provider partnered with Automation Anywhere and Lydonia Technologies to drive digital transformation and overcome inefficiencies tied to legacy systems. Launching in 2021, the company deployed 102 automations—most notably in collections, where overdue invoice notifications surged from 200 to over 21,000 monthly, boosting efficiency 108x. Credit checks and restrict/restore processes were also automated, saving \$635K per month. With strong leadership backing and certified developers, automation became a company-wide priority. Now, the firm is expanding into citizen development to scale innovation and drive future growth.

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