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Telecom Firm Employs Multisourcing to Drive Competitive Service Delivery

Telecom Firm Employs Multisourcing to Drive Competitive Service Delivery

Information Services Group
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Telecom Firm Employs Multisourcing to Drive Competitive Service Delivery Overview The client employed single-sourced centralized outsourcing of critical ADM services. While this model was implemented to facilitate stability, it soon became apparent that business needs were not being adequately addressed. Total annual spend for the ADM organization was $250 million, with $150 million apportioned for development and $100 million for

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