Telco Takes Huge Modernization Step by Transforming Its Remote Customer Support to the Cloud The ScreenMeet Customer A leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, 8x8 and its cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, 8x8 enables businesses to communicate faster and smarter to exceed the speed of customer expectations. 8x8 has reported annual revenue in excess of $350 million. The Challenge How can a global provider of telecommunications services upgrade its enterprise remote support operations to improve customer experience

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