Case Study

Choice Hotels Makes the Right Choice to Migrate Customer Service Management and Remote Support to the Cloud

Choice Hotels Makes the Right Choice to Migrate Customer Service Management and Remote Support to the Cloud

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Choice Hotels Makes the Right Choice to Migrate Customer Service Management and Remote Support to the Cloud The ScreenMeet Customer Choice Hotels International is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,000 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally. The company reported annual income in excess of $216M in 2018. The Challenge How can a rapidly growing international franchi

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