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TechSoup’s Recipe to Help Nonprofits Succeed

TechSoup’s Recipe to Help Nonprofits Succeed

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Pages 3 Pages

TechSoup decided to use PagerDuty to centralize the escalation of issues so that upper management could easily stay informed. “Considering the number of systems we’re supporting, there’s usually something going on at any given time, and they’re usually handled close to where the action is,” “We needed something that would send an issue up the escalation chain when someone’s not responding within a certain amount of time.”

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