Case Study
TechPath boosts key Agreement Profitability & Staff Profitability metrics with Cognition360
“With Cognition360, we’re already getting great bottom line benefits from increased visibility and timeliness. Before, I’d spend about two days each month building reports on my two most important metrics. Now the whole process takes a couple of hours, or less.” TechPath is Brisbane’s largest IT support and managed services provider (MSP), servicing customers typically headquartered in Brisbane with branches and offices across Australia and New Zealand. Growth is strong with Service Manager Dan Rutter forecasting revenue growth of 20-30 percent during 2020. Dan Rutter’s challenge is how to manage that growth – preserving or increasing profitability, while continuing to build TechPath’s industry leading customer satisfaction and customer retention metrics. Cognition360 is pr