This guide shows field service organizations how to pick KPIs that align with business goals, are actionable, and have reliable data. It groups metrics into service efficiency, customer satisfaction, and business performance, then details 12 key measures, including mean time to complete, response time, first-time fix rate, technician utilization, uptime, contract attach rate, SLA compliance, job profitability, contract leakage, service-to-cash, and overall field operations growth. It ends by showing how NetSuite Field Service Management captures these metrics and turns them into real-time insight.

Join for free to read