Case Study

Teamwork builds successful partnership between manufacturer, dealer and customer’s expanding business

Teamwork builds successful partnership between manufacturer, dealer and customer’s expanding business

Pages 3 Pages

Teamwork builds successful partnership between manufacturer, dealer and customer’s expanding business People love their plumber when their plumber is Done® Plumbing and Heating, in Aurora, Colorado. Done® Plumbing and Heating feels so strongly about customer satisfaction that they do a “Happy Check” on every customer minutes after the completion of every service call. So when they realized that subbing out their excavating service was not making customers happy, they decided to bring their excavating service in-house. And they looked to Faris Machinery, in Commerce City for the machinery they needed, because experienced sales rep Rick Finamore knows that businesses buy from people who understand their business. To explore their requirements and determine which machines would best meet thei

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