Case Study

Genesys builds trusted relationships between customers and agents

Genesys builds trusted relationships between customers and agents

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SUCCESS STORY: INFOARMOR Genesys builds trusted relationships between customers and agents InfoArmor plans to automate and optimize contact center operations to double customer base without adding new agents InfoArmor delivers employee identity protection and advanced threat intelligence to help businesses combat data theft and digital fraud for their employees. More than 700 companies, including 40 from the Fortune 500 and 10% of the Fortune 50 companies rely on InfoArmor to keep their employees, customers, and data secure. InfoArmor operates in a highly competitive market, and is focused on protecting their customers and delivering great customer experiences—just like their website states: “Our technology keeps clients safe. Our personalized service keeps them happy.”

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