CUSTOMER STORY Industry: Services Location: Mumbai, India and Singapore Size: 8,500+ employees Tata Communications uses customer service management to help businesses meet digital economy challenges Correlates events and services between networks and solutions View of service data to customers and employees Responsive, transparent incident resolution services to customers 360 ° Tata Communications is a digital economy leader Tata Communications is a global company with its roots in emerging markets. The company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is part of the US$103.3 billion Tata Group. Tata Communications generates US$2.9 billion in annual revenue with 77% generated outside India. The business is the world’s largest

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