Taking Control of Disruptive Healthcare Events:Leveraging Quantros Solutions to Support Regulatory and Patient Safety Goals
Taking Control of Disruptive Healthcare Events:Leveraging Quantros Solutions to Support Regulatory and Patient Safety Goals
2 PagesKey Results Quantros DEMTM has helped ECMC successfully adopt an organization-wide culture of patient safety and a more proactive disruptive event management: » Ensuring appropriate and timely event review and feedback takes place » Routing the event based on the conflict source to ensure confidentiality » Timely review of action plans or reports of completed activities The Challenge In the Fall of 2008 Dr. Brian Murray, the Chief Medical Officer at Erie County Medical Center (ECMC), located in Buffalo, New York made a crucial decision. He assembled the ECMC Medical Executive Committee (MEC) and initiated a comprehensive review of the organization’s policies and efforts surrounding disruptive events. After many cross-departmental meetings and reviews of The Joint Commission (TJC
