Case Study
TACKLING CITIZEN CHAOS
WITH HURST, TX. CASE STUDY T ACKLING CITIZEN CHAOS INTRODUCTION by Shelly Klein, Outreach Coordinator - City Manager’s Office for the City of Hurst “In an effort to engage with our citizens using the latest technology, the City of Hurst investigated the use of a mobile app. In finding the perfect solution we were able to spark citizens interest, employee excitement about engaging with citizens, and found uses via our mobile app that helps continue our customer service goals more effectively.” “The Hurst Where We Live mobile app was designed with citizen engagement in mind. It is our intention to provide the best customer service to our citizens as possible. One of the ways we do that is by providing an easy mobile solution to many ordinary issues that our citizens face. Issues su