WWW.FORESEE.COM | CUSTOMER EXPERIENCE ANALYTICS CASE STUDY | T-MOBILE Based in Bellevue, Washington, T-Mobile USA is a national provider of wireless voice, messaging and data services capable of reaching over 293 million Americans where they live, work and play. T-Mobile’s focus on helping people connect extends to building connections with its customers and potential customers. To that end, T-Mobile has measured the online customer experience with ForeSee since 2006. Over time, what started as measurement of a relatively static marketing site has evolved into a multichannel view of the customer experience comprising web, mobile and telesales. “We’re now equipped to measure across the entire lifecycle: from research to purchase and account management. For the first time, we can s

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