T-Mobile : Logicalis The customer T-Mobile is one of the world’s largest providers of mobile telecommunications and wireless broadband Internet access. In the Netherlands, T-Mobile generated revenues of €1.8 billion in 2008 and served over five million customers. The challenge BMC Remedy is used particularly to support a number of internal processes. The system processes around 20,000 incident tickets per month. In addition, Remedy is used for facility services and to process repairs from the T-Shops. The tool is therefore crucial in supporting a number of important processes in T-Mobile. Changes and improvements are made to the application regularly to meet business requirements. It is important that the business requirement is analysed and then translated into the required functionalit

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