CUSTOMER SUCCESS STORY OUTBOUND RESPONSE VOLUME AVERAGE RESPONSE TIME UNIQUE CASES MONITORED # OF LANGUAGES MONITORED 162% ? 5 74% ? 12 CUSTOMER SUCCESS STORY minutes on a single support handle Goal Implement a new digital solution to give customers global access to social customer service with a quicker response time and a one-on-one customer experience. “Using LSMM has been the best thing to happen to our Social Customer Service team. I

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