Case Study ON THE NICE SOLUTION ABOUT SWINTON GROUP Swinton Group is a United Kingdom-based insurance retailer established in 1957 , with a network of branches across the country. It offers a wide range of insurance products, including vehicle, home, commercial, taxi, and more, as well as services such as coverage for road service and the like. The company operates a contact center in Manchester, England, employing 450 frontline agents (out of over 1,000 employees overall). The agents handle an annual contact volume of about 2.4 million. CUSTOMER PROFILE Insurance WEBSITE www.swinton.co.uk LOCATION Manchester, UK BUSINESS NEEDS y Improved customer service y Efficient contact center processes y Centralized WFM y Employee engagement NICE RPA SOLUTIONS y NEVA Assist (attneded a

Join for free to read