Engineering SVD transforms customer experience with Riverbed and Schoeller Networks Since its decentralization in 2002, SVD Büromanagement GmbH has been a service provider to the national social insurance institutions in Austria. SVD supplies outsourced back office services to social insurance schemes such as SVA, BVA, SVB and VAEB. Services include construction, procurement, print services, facility management, cleaning services and information and communication technology. The ICT division of SVD is responsible for providing all IT services at 30 locations, as well as operating two data centers. Each social insurance company has its own IT department responsible for application development. With its existing IT monitoring systems, SVD has had little opportunity to evaluate

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