SVD Büromanagement GmbH, which provides IT services to Austria’s national social insurance institutions, implemented Riverbed’s AppResponse, Portal, and APM to gain deeper visibility into applications, networks, and systems. Prior tools couldn’t identify root causes of issues, limiting SLA quality. Riverbed’s full-fidelity telemetry and observability platform allowed SVD to troubleshoot faster, improve SLA parameters, and offer better support to customers. Developers gained real-time insights into application behavior, enabling performance testing under real conditions. Dashboards offered role-based views and root cause analysis, streamlining resolution and enhancing service quality. With expert support from Schoeller Network Control, the solution was deployed swiftly and successfully.

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