Surrey Heath Borough Council improves effi ciency across three departments with help from The key to fast problem solving is an effi cient logging system Surrey Heath Borough Council is made up of 300 staff across one main site and three smaller buildings based in Camberley, Surrey. The IT support department consists of three technicians who have a responsibility for maintaining all hardware, ensuring that it operates effi ciently and that any problems are resolved within a short time-frame. The success of the department relies on an effi cient system of logging IT problems, or “calls” , keeping an inventory of all hardware and being able to keep both staff and senior management satisfi ed by meeting service level agreements. The effi ciency of this system has a direct eff ec

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