First district council to achieve National Computer Centre’s award for customer service with help from CASE STUDY key facts Sitehelpdesk key to achieving NCC award for Customer Service 100,000 support requests logged over 10 years Sitehelpdesk supports one of the largest employers in the area Preston is located at the heart of the North West and is an ancient market town fi rst documented in the Domesday Survey of 1086. In 2002 Preston was awarded city status, making it England’s newest city. The occasion was marked when the Queen visited during her Golden Jubilee celebrations. With a population of 131,900, Preston is growing both physically and in terms of profi le. Now, the city’s driving vision is to be the third city of the North West, after Manchester and L

Join for free to read