Supporting the Utility Sector’s New Focus on Accurate and Real-Time Data Whitepaper2 1 h ttps:/ /www .mckinse y .c om/industries/ ele ctric -po w er -and-natur al-g as/ our -insigh ts/tr ansf orming-cust omer -experienc e-in-utilities 2  ‘ O ut ag e r est or ation ac cur ac y  be y ond 30 minut es st arts t o signific an tly  impact cust omer  satisf action ’ ,  h ttps:/ /www .mckinse y .c om/industries/ ele ctric -po w er -and-natur al-g as/ our -insigh ts/tr ansf orming- cust omer -experienc e-in-utilities chart 4/7 Meeting customer expectation: why Utility sector transformation is essential. Supporting the Utility Sector’s New Focus on Accurate and Real-Time Data Whitepaper T o d a y, e l e c t r i c i t y o u t a g e s , p o w e r c u t s o r b r o w n o

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