Case Study

Supporting the Strategy for Customer Service Excellence and Growth in a Fast-Paced, Ultra- Competitive Industry

Supporting the Strategy for Customer Service Excellence and Growth in a Fast-Paced, Ultra- Competitive Industry

Pages 4 Pages

Erik Fenna is a forward-thinking CIO. His background as a road racer and mathematician has shaped his approach of confidently taking risks guided by logic. Innovation and problem solving are second nature for Erik; early in his career he designed and built the world’s first encrypted email which helped set standards in use today. As a business IT leader with a technical background in a variety of roles, Erik knows how pieces of the technology puzzle fit together and how they match up with business requirements. He’s happy to create a vision and strategy, then ‘climb down from the helicopter’ to weave technology and business together with people on the ground.

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