www.lexipol.com 844-312-9500 THE CHALLENGE When Chief Clayton O’Brien took over as chief in April 2015, the Napoleon Fire and Rescue Department (NFRD) had no written policies and procedures in place. “I felt that getting policies in place was one of the very first tasks I needed to complete, because of the liability to the city and the staff members,” Chief O’Brien says. The lack of policies wasn’t just a legal liability, however. It also affected other aspects of the department’s operations – and staff morale. “I went from being on the line to the fire chief, so I knew what the issues were,” Chief O’Brien says. “At the end of the day, the staff want to have expectations, they want to know what they’re shooting for. I have career, part-time and on-call part-time fi

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