Case Study

Sunlight Financial Moves From "Google Site" to Helpjuice to Provide Instant Answers To Thousands Of Users Looking For Support

Sunlight Financial Moves From "Google Site" to Helpjuice to Provide Instant Answers To Thousands Of Users Looking For Support

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Sunlight Financial Moves From "Google Site" to Helpjuice to Provide Instant Answers To Thousands Of Users Looking For Support "Helpjuice is a no brainer. It's extremely user friendly, got a lot of options, and It just looks great" – David F., Training Manager What problem are/were you looking to solve with Helpjuice? Our main problem is that we have thousands of users on our platform and no centralized place for them to go to answer their own questions. Some of the users may call the support center but ultimately we wanted to encourage our users to become self sufficient and answer questions by themselves in real time. Knowledge is power - but no knowledge can cost the our users many lost deals. What's the purpose / goal of your KB? With the knowledge base we are hoping to: a) Cut down on

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