Food-delivery Giant Shipt.com Scales Customer Support Using Helpjuice "Before Helpjuice, our support was overloading and cutting down on our ability to provide personal, efficient service." – Ross S., Director of Growth What problem are/were you looking to solve with Helpjuice? The daily volume of member and shopper inquiries was overloading our support team and cutting down on our ability to provide personal, efficient service. We were also running into the issue of doing the same work multiple times when we weren’t able to effectively catalog and manage past troubleshooting experiences and our eventual solutions. What's the purpose / goal of your KB? Our knowledge base needs to cover a variety of topics across multiple audiences. We have both shoppers and members who use our support reso

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