SUMMIT Service Management helps Innodata Reduce Ticket Escalations
SUMMIT Service Management helps Innodata Reduce Ticket Escalations
2 PagesThe real benefit from Symphony SUMMIT's IT Service Management tool has been in the form of a 10% reduction in the employee escalation of service tickets to higher levels within the global technology department. We have been able to increase the productivity of our global technology staff through this solution thereby freeing resources to cater to other IT requirements and therefore obtaining indirect business benefits. Prince Thakur, CIO Innoda
