Successful A/R Wind-Down Relieves Pressure on Billing System Transition Customer United Health Services (UHS) Binghamton, N. Y. Challenge • Transition from legacy to new billing system while maintaining normal cash flow activity • Protect legacy A/R asset value • Provide results amidst UHS staff and leadership changes Solution AR wind down services for more than 121,000 patient accounts totaling A/R of more than $131 million to support transition to new billing system Results • 99% account resolution • 98% A/R resolution • Successful transition to new billing system United Health Services (UHS) 2 The Customer: United Health Services (UHS) is a locally owned, not-for-profit, 916-bed hospital and healthcare system serving Greater Binghamton, New York,

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