Stronger, easier connections with increasingly savvy consumers
Stronger, easier connections with increasingly savvy consumers
2 PagesHow Family Medical Associates of Raleigh solved the chal- lenge of better engaging with their patients while not adding extra work and cost for the PCMH practice. As the healthcare industry has developed, patients have become more and more involved with their own health. They no longer want to sit idly by with limited access to their care provider, nor are they satisfied with practices that don’t actively involve them in their care. Bethany Suggs, information systems coordinator for Family Medical Associates of Raleigh (NC), has seen their patients dramatically increase their involvement, with higher expectations for convenient choices in engaging with their providers — especially since the practice has been designated a Level 3 patient-centered medical home (PCMH) since 2010. But
