Challenge Otolaryngology Physicians of Lancaster’s (OPL) small, three-person billing team was struggling to keep up with the five-provider practices’ volume, causing a rise in outstanding claims and balances. “With our load of patients, we just weren’t staffed adequately to keep up with the A/R, collections, patient calls and complaints,” said Marie Anderson, front office and billing manager. The team also struggled to stay current with changing reimbursement requirements. With much of its patient population on some sort of medical assistance, getting paid often required repeat statements and follow-up calls. The billing department had too much to do and not enough resources to do it. Solution OPL had been using Greenway ® Prime Suite ® since 2007 as its electronic health record

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