Streamlining the Service Experience in America’s Original Planetarium
Streamlining the Service Experience in America’s Original Planetarium
3 PagesStreamlining the Service Experience in America’s Original Planetarium page 1 On May 12, 1930, the Adler Planetarium became the first public planetarium in the western hemisphere. The Adler strives to inspire exploration and understanding of the universe in an engaging, hands-on environment. It has become a cultural icon in Chicago, and was featured nationally on Good Morning America and ABC News during the 2017 total solar eclipse. SERVICE CATALOG TO STREAMLINE PROCESSES When Adler decided to bring IT services in-house, the first thing Chris Comerford, Adler’s chief information officer, needed was a service desk solution. “We wanted to use forms for requesters, but we needed the ability to build a workflow underneath that we can pre-define,” said Comerford. “We looked at other tools
