Automating the Service Experience Through Integrations and Data Consolidation page 1 CONSOLIDATING SERVICE AND ASSET DATA In the last four years, DPR has increased its offices across the country by more than 50 percent. Today, they have 29 offices and as many as 200 active job sites at a given time. That’s a lot of employees in a lot of different places, which means there are assets and service requests coming from everywhere. Margarethe Pfeffer, IT Transformation and Service Management Manager at DPR Construction, recognized the need to pull service management and IT asset management into one system. “At one point, we had a subsidiary managing inventory on their own. We had our vendor doing some of it, and a financial system handling another piece,” explained Pfeffer. “Nothing wa

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