CUSTOMER SUCCESS STORY | VASCO WORLDWIDE VASCO Worldwide is an avant-garde travel service, providing travellers worldwide with a wide array of products and services, assuring comfort, a ordability and security. VASCO helps over 14 million people annually with everything from VISA acquisition to fi nding the right backpack. Challenges VASCO were pulling information from a wide array of systems. They would often have to use multiple, siloed systems to compile information for a single transaction, and multiple versions of the truth soon became a business risk. Parasarthy Sivaraman, Director of Process Excellence at VASCO, describes the challenges. “It is critical for us to have a single version of truth. We had multiple systems providing multiple reports, each disconnected from one

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