Streamlined Operations Creates Better Member Experience
Streamlined Operations Creates Better Member Experience
2 PagesStreamlined Operations Creates Better Member Experience CASE STUDY SERIES OVERVIEW Happier Members, Higher Employee Job Satisfaction Founded in 1952 as an occupational-based credit union for employees of the New England Electric System, Central One Federal Credit Union has grown into one of the largest federal credit unions in Central Massachusetts. Central One offers a full range of deposit and lending products with access through branches, extensive ATM networks, Members Support Center and the Internet. Central One needed to modernize. Years of compiling changing policies, processes and regulatory requirements had created a fragmented and unwieldly database of information for the call center and retail banking staff to handle. “We learned that the procedures that were there wer
