C ASE STUDY / STATEMENTS & INVOICES STREAMLINE STATEMENTS AND SAVE MONEY WITH ONLINE BILL PRESENTMENT WHAT WAS THE CHALLENGE? A California utilities billing district prints and mails invoices to over 300,000 customers monthly for countywide refuse, drainage, sewer, and water service. Their print-only solution was costly with a slow turn time. Additionally, the cost of customer service phone calls to their call center was very high, as they were receiving 1,500 calls a day with questions or requests for billing informa- tion. But perhaps most importantly, their customers’ preference for receiving their invoices was changing and they needed to keep pace. WHAT WAS THE SOLUTION? To create a self-funded online solution, the project was broken into 3 phases. The savings created when

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