Strategic market research and customer satisfaction CACHE The brief CACHE (Council for Awards in Care, Health and Education) wanted to understand how they could grow their business through short term product development, concentrating on current and potential business areas, products and services. Shift Learning’s research helped CACHE to identify priority markets, products and services that would help their business to expand, by providing evidence based recommendations on both their current portfolio and potential new products and services. In addition CACHE wanted Shift to review their current customer satisfaction survey, recommending changes that would strengthen the work and produce further depth in the results. Our approach and methodology Shift Learning designed and delivered a mul

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