On The n ice S OluTi On After just three months of use, Stone noted improved contact center performance and, as a correlation, more satisfied customers. c u STOmer Pr Ofile Financial Technology Web Si Te www.stone.com.br lO caT i On Rio de Janeiro, Brazil b u Sine SS need • Optimized performance • Customer satisfaction • Reduced AHT • Decreased interactions n ice S Olu Ti On S • Nexidia Analytics • Quality Central The imP ac T • Eliminated errors in customer onboarding, reducing contacts • Reduced average handle time • Reduced non-talk time • Improved customer satisfaction Stone Less is More as Brazilian Fintech Company Adopts New Analytics and QA Platform AbOuT STONE PAgAmENTOS Stone Co. (“Stone”) is a leading provider of financial technology solutions, specialized in payment

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