STIHL Trims Time to Resolve Critical Incidents - xMatters, ServiceNow Are Pillars of Global Service Strategy
STIHL Trims Time to Resolve Critical Incidents - xMatters, ServiceNow Are Pillars of Global Service Strategy
2 PagesCASE STUDY WWW.XMATTERS.COM STIHL CASE STUDY Manufacturing Based in Waiblingen, Germany, STIHL sells outdoor power equipment in 160 countries and reported record revenue of EUR 2.98 billion in 2014. Reliable alarming improves response times and productivity. Tying alarms to service tickets gives managers insight into how team members and service providers perform, allowing them to spot opportunities for improvement. Based on success at ST
