Stay Resilient and Keep Customers Happy

4 Pages

xMatters enabled American Airlines to resolve IT issues quickly for top-tier customer service, preventing mass passenger strandings like rival airlines experienced. Its low-code integrations with Cherwell, Slack, and Moogsoft allowed rapid iteration in the incident management toolchain. Automated, repeatable processes replaced manual notifications, engaging teams faster to reduce MTTR while easily sharing incident information across tools and teams, ensuring resilience and happy customers.

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White Paper How to Improve Secure Remote Access - and Keep IT and User Happy

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Stay Resilient and Keep Customers Happy

Stay Resilient and Keep Customers Happy

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