Case Study

Stating your independence: Tips for operating an independent hotel in a world of global brands

Stating your independence: Tips for operating an independent hotel in a world of global brands

Pages 2 Pages

? +1.855.INN.ROAD ? innroad.com ? @innroad ? /innroad-inc ? /innroadsoftware Situated amongst Central New York’s Finger Lakes, hotelier and restauranteur Michael Casper’s Private Hotel + Pure Food delivers a level of hands-on hospitality and guest satisfaction that is unrivaled and appreciated by visitors from around the world. Competing in an industry where branded, chain hotels are supported by multi-million dollar marketing budgets, operating a 6-room bed and breakfast on an secluded 115 acre estate south of Ithaca is challenging. However, rather than make concessions to increase occupancy or bolster revenue, Michael relies on a surgeon-like attention to detail and personalized, “whatever the guest wants” level of service to maintain a sterling reputation highlighted by a #1 T

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